FAQ


I have not received my order, who do I contact about this?

If you have not received your order email us at studio28@shopstudio28.com or send a message by WhatsApp to telephone: 817 7773.

Which countries do you ship to?

Currently, Studio28 only ships to Nassau NP and Paradise Island, The Bahamas. Studio28 will announce when shipping is available to other destinations.

How can I pay for my order?
You may make your payment directly into our Studio28 account.
Account Name: Studio28
Bank: Royal Bank of Canada
Account No.: 7391386
Branch: Cable Beach Branch
Transit Number: 05135
Account Type: Business Savings Account
Your purchase will be processed once the funds have cleared our account.
Please use your invoice number as the payment reference.
Send us a confirmation screenshot via WhatsApp to 817-7773 or an email to studio28@shopstudio28.com
What is your Exchange and Return Policy?
All returns and exchanges must be made within 14 days of purchase. All return and exchange items must be returned in the same condition as sold and must include the original packaging and tags. Exchanges and returns will be processed within 7-10 business days from the date of receipt of the item. Read more here>>>
How do you manage my personal information? Click here>>>

I wish to cancel my order, how do I get a refund?

An order may be cancelled only if not yet dispatched for delivery. To request order cancellation, send us an email to studio28@shopstudio28.com or a WhatsApp message to 817 -7773. Studio28 will acknowledge receipt of your email and confirm whether the order cancellation was completed. Delivery charges for orders dispatched for delivery will not be refundable.